Returns & Exchanges

At The Pretty Store, we want you to love every piece you choose for your home. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a full refund.

1

Initiate Your Request

Log into your account or visit our returns portal with your order number and email address to select the items you wish to return.

2

Pack Your Items

Carefully place the unused items in their original packaging, ensuring all protective wraps are secure to prevent damage during transit.

3

Attach Shipping Label

Download and print your prepaid shipping label from our portal, then securely affix it to the outside of your return package.

4

Drop Off and Refund

Drop your package at any authorized carrier location; once we receive and inspect the items, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing